Shipping policy

Shipping Policy – Urbokart

At Urbokart, we aim to provide a smooth and transparent shopping experience. Please read our Shipping & Return Policy carefully before placing an order.

📦 Shipping & Delivery

  • We currently ship orders across India.

  • All orders are processed within 1–2 working days after confirmation.

  • The estimated delivery time is 5–6 working days, depending on your location and courier partner operations.

  • Delivery timelines may vary due to unforeseen circumstances such as weather conditions, logistics delays, strikes, or government regulations.

🚚 Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout.

  • In case of returns, original shipping fees are non-refundable and will be deducted from the eligible return value.

📍 Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • Customers are responsible for providing accurate shipping details. Urbokart is not liable for delays or non-delivery due to incorrect address or contact information.

❌ Undelivered / Refused Orders

  • If an order is refused or cannot be delivered due to customer unavailability or incorrect details, return shipping charges may be deducted.

  • Re-shipping such orders may incur additional charges.

🔄 Return Policy

Note: This section is often shown as a separate “Return & Refund Policy” on ecommerce stores, but it may also be included here for customer clarity.

Eligibility for Returns

A return request will be accepted only if:

  • The product is unused, undamaged, and in its original condition.

  • The product is returned with original packaging, tags, and accessories intact.

  • Any damage, misuse, or missing components will make the product ineligible for return.

💳 Refund Method

  • No monetary refunds (cash/bank/UPI) are provided under any circumstances.

  • Approved returns will be issued as store credits only.

  • Store credits can be used to place an alternative order of equal or lesser value on Urbokart.

💰 Deductions on Returns

  • A shipping fee will be deducted from the return value.

  • Remaining eligible amount will be credited as store credits.

⏱ Return Request Timeline

  • Return requests must be raised within the time period specified on the product page or communicated by our support team.

  • Urbokart reserves the right to approve or reject return requests after inspection.

⚠️ Important Notes

  • Urbokart reserves the right to update or modify this policy at any time without prior notice.

  • By placing an order on Urbokart, you agree to this Shipping & Return Policy.

For any questions or support, please contact our customer support team via the details provided on our website.

Urbokart – Smart Shopping, Delivered Right.